Product support · Claim preparation
Warranty coverage is product-specific. Unless a EuroCustomsPR product listing, invoice or written service document states otherwise, the product manufacturer’s published warranty terms determine eligibility, duration and remedy.
Start a warranty review
- Stop using the product if continued operation could cause damage or create a safety concern.
- Email info@eurocustomspr.com with your EuroCustomsPR order number and the product name or part number.
- Include the vehicle year, make, model and trim; installation date; installer; mileage at installation and current mileage.
- Attach clear photos or video, diagnostic results and a detailed description of the symptoms and troubleshooting already performed.
What happens next
- We review the order and identify the applicable manufacturer or written EuroCustomsPR coverage.
- Additional testing, photos, serial numbers or installer documentation may be requested.
- The manufacturer may require inspection, return of the product or a claim filed directly through its support channel.
- A replacement, repair or credit is issued only after the responsible warranty provider approves the claim.
Common warranty limitations
Manufacturer terms vary, but coverage commonly excludes:
- Normal wear, maintenance items and consumable components
- Incorrect fitment, improper installation, misuse, neglect or unauthorized modification
- Collision, impact, environmental or cosmetic damage unrelated to a manufacturing defect
- Use outside the product’s stated application or operating limits
The governing manufacturer or written EuroCustomsPR warranty controls if its terms differ from this summary.
Labor and related costs
Unless the governing warranty expressly includes them, diagnostic time, labor, towing, vehicle storage, removal, reinstallation, shipping, expedited replacement and consequential costs are not covered.
Workmanship concerns related to a EuroCustomsPR shop service are reviewed against the written estimate, invoice and documented scope for that project. Contact us promptly so the condition can be inspected before another shop changes or repairs the work.
Ready to document a claim?
Send the order number, vehicle details and clear evidence in one message.