Return and Refund Policy

Return window and basic eligibility

Request a return within 30 calendar days after delivery. To be eligible, the item must be unused, uninstalled, unmodified and in resalable condition with the original manufacturer packaging, labels, hardware, accessories and documentation. Proof of purchase is required.

Approval depends on the specific product and its supplier terms. Do not ship a return to a manufacturer or to EuroCustomsPR until we confirm the correct destination and authorization.

How to request a return

1. Email info@eurocustomspr.com with your order number and the item you want to return.
2. Explain the reason and confirm whether the product was opened, test-fitted, installed, programmed, painted or otherwise modified.
3. Include clear photos of the product, serial or part number, manufacturer packaging and shipping carton.
4. Wait for written approval, the return address and any required RMA or manufacturer authorization.

Items that are not returnable

• Installed, used, damaged, altered, painted, drilled, programmed or modified products
• Electronic software, downloadable products, license keys, DME/ECU flashes or tunes after delivery or activation
• Custom, made-to-order, personalized, color-specific or special-request items
• ECPR splitters and cluster overlays made or prepared for a specific order
• Services, labor, diagnostics or refinishing work already performed
• Gift cards and items marked final sale
• Products missing original packaging, labels, hardware, accessories or documentation
• Items damaged through incorrect fitment, improper installation, misuse, neglect or unauthorized modification

This list does not limit remedies that apply to an incorrect item, documented shipping damage or rights that cannot lawfully be excluded.

Restocking fees and return shipping

Eligible stocked or special-order returns may be subject to a restocking fee of up to 35%, depending on the manufacturer, item and condition. Any applicable fee will be identified during the return review before authorization.

Unless the return results from a confirmed EuroCustomsPR error or approved shipping-damage claim, the customer is responsible for return shipping. Original shipping, expedited service, duties, taxes, brokerage and freight-forwarding charges are not refundable. Use a trackable, adequately insured service; the return remains the sender’s responsibility until received at the authorized destination.

Wrong item, shortage or shipping damage

Inspect every shipment promptly. Contact us within five business days of delivery if an item is damaged, missing or incorrect. Keep the product, factory packaging, shipping carton and all packing material. Photograph the shipping label, every side of the carton, internal packaging and the affected item.

Do not install, paint, modify or discard anything while the claim is reviewed. Installing or altering the product can prevent us or the carrier from verifying the claim.

Refunds

After an authorized return is received and inspected, we will email the approval, deduction or rejection decision. Approved refunds are issued to the original payment method, less any disclosed restocking fee, non-refundable shipping or other authorized deduction.

We generally submit an approved refund within five business days after inspection. Banks and card providers may require additional time—often 5–10 business days—to post the credit. If the original payment method cannot accept a refund, we will contact you about the available lawful alternative.

Exchanges

Defective, damaged or incorrectly shipped items are handled through the claim process above. Apparel size exchanges may be considered when the item is unworn, unwashed and returned with original tags and packaging. Other exchanges are processed as an authorized return and a new order unless we confirm another arrangement.

Cancellations before shipment

Effective September 16, 2026. This cancellation provision applies only to orders placed on or after that date when these terms were disclosed and accepted before payment. It does not apply to earlier orders.

To request cancellation, email info@eurocustomspr.com with your order number as soon as possible. A cancellation is effective only when EuroCustomsPR confirms it in writing.

If you choose to cancel an order before shipment after payment has been processed, an approved refund will be reduced by the actual, nonrefundable payment processing fee incurred on your payment, where permitted by applicable law and payment provider rules. We will confirm the exact deduction and refund amount in writing before issuing the refund.

No payment processing deduction applies if your payment was only authorized and was not collected, if the cancellation results from a EuroCustomsPR error or our inability to fulfill the order as agreed, or if you are entitled to a full refund under applicable law, including a qualifying cancellation because of a shipping delay.

Cancellation is not guaranteed once an order enters fulfillment, programming or production. Any separate cancellation restrictions or charges for custom or special order products must have been disclosed before purchase. This policy does not limit rights that cannot lawfully be excluded.

Warranty claims are separate

A warranty request is not automatically a return. Product-specific manufacturer terms may require diagnostics, inspection or return to a designated facility. Review our Warranty Information before sending a suspected defective product.

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